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Virtual Assistants

Should You Hire a Virtual Assistant in the Philippines?

A wide variety of businesses all over the world have hired at least one virtual assistant in the Philippines. This is because Filipinos have proven to be A-players in the freelance world. 

Hiring a virtual assistant in the Philippines is Connor and Nathan’s go-to when they need tasks done for Outsource School. In fact, it has been this way for all of their businesses going back to when they got started back in college. They discovered that hiring a virtual assistant in the Philippines was the best course of action because Filipinos are great for a remote team. 

Here are the reasons why they choose Filipinos, and why we think you should, too!

(1) English Skills 

A virtual assistant in the Philippines has a high probability of understanding English and using the language well. The accent is also quite clean in comparison to other countries because most if not all Filipinos speak more than one language, so they’re used to new languages and can adapt very easily. English is also a native language to many Filipinos. Most Filipinos grow up around people who use English, consuming English media, and using English in school with English language textbooks and other materials. They move on to using English at work in a country that uses English as the language of the courts and government. 

English is everywhere in the Philippines, and actually, English is used more in an official capacity than any other language or dialect. To illustrate, if you walk around in the Philippines, you’ll see notices and signs written in English, read property listings written in English, and hear radio personalities speaking in English. The country also has robust local literature in English, possibly more than literature written in all other languages combined.

(2) Understanding of US Culture 

Aside from direct language difficulty, misunderstandings occur primarily out of cultural differences. The Philippines has experienced long exposure to outside cultures, particularly American. Because of this, Filipinos have a good understanding of US culture in particular. This makes it very easy to communicate with and build rapport with a virtual assistant in the Philippines. As a result, you have less of a chance of running into communication barriers that arise out of cultural differences.

(3) BPO Industry 

BPOs, or Business Process Outsourcing companies choose the Philippines as one of the top countries in the world to put up call centers. This is mainly because of the overall English language proficiency in the country. They also love the Philippines because the people are so easy to get along with and work with.

The IT-BPO industry is one of the most dynamic and fastest-growing in the country. The Philippines hosts knowledge process outsourcing and back offices, animation centers, call centers, software development centers, game development centers, engineering design centers, and medical transcription centers. Many Filipinos have experienced working in the IT-BPO sector, and this adds to their skill level in terms of working for foreign companies and working and communicating with other nationalities, and all that this entails.

(4) People-Focused Culture 

Filipinos have a strong focus on personal relationships. This is an integral part of their culture. Building and maintaining good relationships with others is very important. This means that a virtual assistant in the Philippines will take care of relationships with clients and coworkers. You don’t have to try and teach them how to be understanding and kind and respectful to others, or how to avoid conflict and focus on resolution instead.

This also means that Filipinos are very accommodating to outside cultures. They will actually make added effort to understand and blend in, which is not a common trait of most other cultures. If you have people from other cultures on the team, the Filipinos will be the first ones to want to learn about them and make future hires feel welcome.

Out of that, you also get an adaptability that applies directly to the work environment. Filipinos know how to adapt, and do it willingly, too. Plus, because of the growth of the IT-BPO industry and freelancing in the country, most are used to working strange hours. Different time zones are not an issue for most Filipinos. It’s even safe to say that half the country works night shifts, if not more as a result of the boom in overseas freelance work opportunities.

(5) Adaptable and Flexible

You could say that flexibility is in the Filipino’s DNA. You will often hear a virtual assistant in the Philippines say “Yes” to almost any work demand and do their best to execute their assignments efficiently. Of course, you need to sometimes look beyond this enthusiasm and be careful to make sure that they are actually prepared to do the work. This eagerness to please can lead to early burnout if you don’t provide support in terms of giving them the important details that they need to do what you ask. One great thing about this attitude is that a virtual assistant in the Philippines will usually have no problem studying and learning new skills to do tasks better.

When a virtual assistant in the Philippines loses power or internet connection, they won’t just give up. Most people might simply sit around and wait for it to come back, or say that they don’t have a choice and that the people who rely on them will just have to be more understanding. The Filipino takes commitment seriously, and you will find many in nearby internet cafes, coffee shops, business centers, coworking spaces, or wherever they can get internet service so they can keep working. 

(6) Hard Workers 

Filipinos have a reputation worldwide for being hard workers, and this truth has been proven in Nathan and Connor’s experience. Sources like OFW Update reflect the same thoughts on the hardworking nature of the Filipino. Filipinos are also industrious, so they are easily motivated to go above and beyond the call of duty when treated well. A paycheck is not the main focus of a Filipino, so they don’t just do tasks for the sake of getting them done. Quality output is important to them, and this is a rare trait that that is key to growing any business and that you can’t train any hire to acquire.

Filipinos are also resilient, as Gallup International points out. They will always find ways to adjust to be able to deliver on expectations to satisfy clients. Just make sure that you reward this with appreciation and bonuses so you don’t wear them out! This resilience also means that a virtual assistant in the Philippines does not run away from difficult situations. You will often find virtual assistant in the Philippines continuing to work by whatever means are available despite natural calamities raging outside.

(7) Value Family 

If family is one of your core business values, then a virtual assistant in the Philippines is a great choice for your business. Family is valued above all in the Filipino culture. The majority of Filipinos are family-oriented, so they will fit into a family-oriented business model very quickly and snugly. Moreover, family values like relationship and cooperation and collaboration come naturally to the Filipino. They are always helping each other to learn and grow, always calling each other brother and sister and auntie and uncle even when they aren’t related. This stems out of their deep respect for elders and those who have more experience to share.

(8) Optimistic and Enthusiastic

The Philippines has a long history of invasion and colonization and natural disasters like earthquakes and typhoons and floods. This could have caused them to become a morose people, but instead, the Filipino has chosen to build a more positive outlook to deal with difficult circumstances. When you hire a virtual assistant in the Philippines, you will quickly notice how they have developed a knack for staying optimistic and enthusiastic when faced with challenges. You definitely want a team of people who are looking on the brighter side of things instead of grumbling all the time.

Final Thoughts

If you are looking for someone who has good English skills, the ability to pivot and adapt, a great work ethic, outsourcing experience, family values, a great attitude, and a general love of people, then you should hire a virtual assistant in the Philippines.

Would you like to know how to be certain who your next hire should be? Or maybe you are having a hard time deciding what parts of your business can be outsourced with virtual assistants, right now. We can help you answer these questions, and help you to discover what new systems you should add to scale your business faster. Set up a free hiring consultation with us at Outsource School today – simply book here!

By Julia Valdez

Julia is a career freelancer and agency owner turned coach for those seeking abundance and victorious living. A professional teacher and decades-long lover of the art of words on paper and the stage, she loves sharing actionable advice on life-changing topics. When she’s not helping freelancers and other small business owners grow, you can find her sharing lots of laughs over little crazy things.

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